Sales Policy for Dynamicluis

Effective Date: December 5, 2024

At Dynamicluis, we are dedicated to providing our customers with high-quality Christmas decorations and holiday products. Our sales policy outlines the terms and conditions under which our products are sold. By making a purchase with us, you agree to comply with and be bound by this policy. Please review the following carefully to understand how our sales process works.

1. Product Availability and Pricing

  • Product Availability: We strive to ensure that our products are available for sale as listed on our website, but availability is subject to change. In the event that an item is out of stock or unavailable after an order is placed, we will notify you promptly. You will have the option to choose an alternative item, wait for the product to come back in stock, or request a refund for the out-of-stock item.
  • Pricing: Prices for our products are listed on our website at the time of purchase and are subject to change without notice. However, once your order has been confirmed, the price at the time of purchase will remain the same.
  • Promotions and Discounts: We may offer seasonal sales, promotions, or discounts. These offers are valid only for the period specified and cannot be combined with other promotions unless otherwise stated. All promotions are subject to availability.

2. Order Confirmation

  • Order Process: After placing an order, you will receive an order confirmation via email. This confirmation serves as proof that we have received your order, but it does not indicate that the items have been shipped. Once your order has been processed and shipped, you will receive another email with tracking information.
  • Order Cancellation: If you wish to cancel your order, please contact us immediately at [email protected]. If your order has already been shipped, you will need to follow our return process once you receive your items.

3. Payment Methods

We accept various payment methods to ensure a smooth and secure shopping experience. The available payment options include:

  • Credit and Debit Cards: Visa, MasterCard, American Express, and Discover.
  • PayPal: Secure payment via your PayPal account.
  • Gift Cards: We also accept gift cards issued by Dynamicluis, which can be used to purchase items on our website.

All payments must be made in full before the shipment of your order. In the case of payment issues, we will notify you to resolve the issue before processing your order.

4. Shipping and Delivery

  • Shipping Timeframe: We aim to process and ship all orders within 2-5 business days from the order date. However, shipping times may vary during busy seasons, such as the holiday period, so please plan accordingly.
  • Shipping Fees: Shipping costs are calculated at checkout based on your shipping address and the weight of the products in your order. Free shipping offers may be available for certain promotions or on orders above a specific value.
  • Delivery: We use reliable carriers such as USPS, UPS, and FedEx to deliver our products. Delivery times may vary depending on your location. You will receive tracking information once your order has shipped.

5. Taxes and Customs

  • Sales Tax: Sales tax will be applied to orders based on the applicable local laws of your shipping address. The tax rate will be calculated at checkout.
  • International Orders: For international orders, you may be responsible for customs duties, taxes, and other import fees imposed by your country. These charges are the responsibility of the customer and are not included in the purchase price or shipping fees.

6. Order Errors

We do our best to ensure that the information on our website is accurate, including product descriptions, prices, and availability. However, errors may occasionally occur. If we discover an error in your order, we will contact you immediately to correct the mistake. In some cases, we may cancel an order if the item is no longer available or there was an error in pricing or product description. You will be given the option to proceed with an alternative or receive a full refund.

7. Returns and Refunds

We offer a 30-day return and refund policy for most products, as outlined in our Refund and Returns Policy. To initiate a return or refund, please contact our customer service team at [email protected]. Items must be returned in their original condition, unused, and with all original packaging and labels intact.

8. Customer Support

Our customer service team is here to assist you with any questions or concerns you may have. Please reach out to us using the following methods:

  • Email: [email protected]
  • Phone: (580) 319-7600
  • Address: 1138 Heath St SE, Ardmore, Oklahoma (OK), 73401
  • Website: https://dynamicluis.com/

9. Limitation of Liability

Dynamicluis is not liable for any damages arising from the use of products purchased from our website. We strive to provide the best quality products, but we do not guarantee that the products will meet every expectation. In the event that you receive a damaged or defective item, we will work with you to resolve the issue as outlined in our Refund and Returns Policy.

10. Changes to Sales Policy

Dynamicluis reserves the right to modify or update this Sales Policy at any time. Changes will be effective immediately upon posting on the website. We encourage you to review this policy regularly to stay informed about our sales terms and conditions.

Thank you for choosing Dynamicluis! We are dedicated to providing you with the best holiday products to make your Christmas celebrations magical and memorable.