Refund and Returns Policy for Dynamicluis

Effective Date: December 5, 2024

At Dynamicluis, we strive to ensure your satisfaction with every purchase. If for any reason you are not completely happy with your order, our refund and returns policy provides you with a straightforward process to return or exchange your items. Please review the following terms carefully to understand your rights and obligations regarding returns and refunds.

1. Returns and Exchanges

We accept returns and exchanges under the following conditions:

  • Eligibility: Returns and exchanges must be made within 30 days of the purchase date.
  • Condition: Items must be returned in their original condition, unused, and with all original packaging and labels intact.
  • Non-returnable Items: Some items are non-returnable, including but not limited to:
    • Personalized or custom-made products
    • Gift cards
    • Sale or clearance items

To initiate a return or exchange, please contact us at [email protected] with your order number and reason for the return or exchange. Our customer service team will guide you through the return process.

2. Refund Process

Once we receive your returned item(s) and verify that they meet our return conditions, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please note the following:

  • Refunds for items returned within 30 days will be processed in full.
  • Refund Timeline: After receiving the return, we will process the refund within 7-10 business days. Please allow additional time for your bank or credit card company to reflect the credit in your account.
  • Shipping Fees: Shipping fees are non-refundable, except in cases where the return is due to our error (e.g., incorrect or defective item received). You are responsible for the return shipping cost unless we made an error in fulfilling your order.

3. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected]. We will work to resolve the issue as quickly as possible, either by issuing a refund, sending a replacement, or offering an alternative solution. To expedite the process, please include the following in your communication:

  • Photographs of the damaged or defective item(s)
  • Your order number
  • A description of the damage or defect

We will cover the shipping cost for returning damaged or defective items.

4. How to Return an Item

To return an item, please follow these steps:

  1. Contact Us: Email us at [email protected] to initiate the return process. Include your order number and reason for the return.
  2. Get Return Authorization: We will provide you with return instructions and a return authorization number, if applicable.
  3. Ship the Item: Carefully package the item in its original packaging, including any accessories or documentation, and return it to the provided address.
  4. Track Your Return: We recommend using a trackable shipping service for your return, as we cannot guarantee receipt of returned items without tracking.

5. Exchanges

If you would like to exchange an item for a different size, color, or style, please follow the return process above and place a new order for the replacement item. We do not hold stock for exchanges, so it is recommended to order the replacement as soon as possible.

6. Cancellation Policy

If you wish to cancel your order, please contact us as soon as possible at [email protected]. Orders that have already been shipped cannot be canceled. If the order is still being processed, we will make every effort to cancel the order before it is shipped, and you will receive a full refund.

7. International Returns

For international orders, please note that customers are responsible for the return shipping costs and any customs duties or taxes incurred. Please contact us at [email protected] for further assistance with international returns.

8. Customer Support

If you have any questions regarding our refund and returns policy or need assistance with a return, please do not hesitate to reach out to us. Our customer support team is happy to help.

  • Email: [email protected]
  • Phone: (580) 319-7600″Street: 1138 Heath St SE
  • Website: https://dynamicluis.com/” 
  • Address: 1138 Heath St SE, Ardmore, Oklahoma (OK), 73401

Thank you for shopping with Dynamicluis. We appreciate your business and are here to ensure you have the best holiday experience possible!